Privacy Policy

This Privacy Policy describes how LiteWork ("we", "us") collects, uses, and shares information about you when you use our website, applications, and related services (the "Platform"). It is written in plain language and reflects how the product actually works today.

Information we collect

Account and profile information

When you create an account we collect information such as your name, email address, account type (Worker, Glazing Company, or Installation Sub), and the profile fields you fill in — for example role type, regions served, years of experience, company name, or service areas. Workers may upload a résumé and other portfolio materials. Subs may submit insurance/COI-related fields.

Applications, responses, and messages

When you apply to a job, respond to a subcontract scope, or send a message through the Platform, we store the content of that submission and basic metadata (timestamps, sender, recipient, related post).

Notifications and transactional email

We generate in-app notifications and may send transactional emails tied to platform activity (for example, "you have a new applicant" or "your response status changed"). These are part of operating the service and are not marketing emails.

Subscription and billing information

Payments are processed by our third-party payment processor (currently Stripe). We do not store full payment card numbers. We receive limited billing metadata necessary to manage your subscription, such as subscription status, plan, and customer identifiers.

Usage, device, and log data

When you use the Platform, we and our infrastructure providers automatically collect general technical data such as IP address, browser/user-agent, pages viewed, timestamps, and error reports. This is used to operate, secure, and improve the service.

How we use information

• To create and operate your account and profile.
• To let other users find and contact you consistent with your account type and subscription status.
• To process payments and manage subscriptions.
• To send transactional notifications and service emails.
• To monitor, debug, secure, and improve the Platform and prevent abuse.
• To comply with legal obligations and enforce our Terms.

How we share information

With other users

Your profile and the posts/applications/responses you submit are shared with the counterparties that the feature is designed for — for example, companies see applicants for their own jobs and responses to their own subcontract scopes. Some profile fields are visible to logged-in users browsing the Platform consistent with your account type and gating.

With service providers

We rely on third-party infrastructure to run the Platform, including hosting and database providers, our payment processor, and (where configured) an email delivery provider. These providers process information on our behalf under their own security and confidentiality terms.

For legal reasons

We may disclose information if we believe in good faith that doing so is required by law, legal process, or to protect the rights, property, or safety of LiteWork, our users, or others.

Business transfers

If LiteWork is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction subject to standard confidentiality protections.

Retention and deletion

We retain account and content data for as long as your account is active and as needed to provide the service, meet legal obligations, resolve disputes, and enforce our Terms. You can request deletion of your account by contacting us; some records may be retained in backups or where required by law.

Your choices

You can view and update most profile information from inside your dashboard. You can cancel your subscription from your account at any time. For account deletion or other privacy questions, contact us at support@litework.site.

Security

We use industry-standard infrastructure and access controls to protect information. No system is perfectly secure, and we cannot guarantee absolute security of any data transmitted to or stored on the Platform.

Children

The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect information from them.

Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email.

Contact

Privacy questions can be sent to support@litework.site.